SHIPPING, RETURN, & PRIVACY POLICY SHIPPING POLICY Our order processing is extremely aggressive. To provide our customers with the greatest convenience and advantage, we operate five (5) days a week and push the limits of our carriers' deadlines. For United States Postal Service (USPS) shipments, we provide an additional advantage by delivering your packages directly to the nearest Post Office. Double Barrel Smoke ships via USPS to all US States and Territories. Domestic shipping costs $5.00 or $7.50 or more, per order depending on the weight, unless the order qualifies for the currently available “free shipping” promotion. Details of the “free shipping” promotion are available prominently in the header of our main page and/or in the shopping cart during checkout. DELAYED AND LOST SHIPMENTS: Shipments can experience delays and complications beyond our control. While we will make every effort to work with the carriers on your behalf to locate and expedite these shipments, customers assume full responsibility for their packages as soon as they have been shipped from Cbdremediesus warehouse. STOCKING ISSUES: If your order is subject to a stocking issue, you will be contacted by telephone as soon as the issue is identified. You will be provided with options for substitution or credit, and the changes will be made immediately to ensure same-day shipping. In the event that you cannot be reached, you will be notified by email that a credit for any affected item(s) has been placed on your account and the balance of the order will be shipped. DAMAGE DURING SHIPPING: All shipments are carefully inspected before leaving our warehouse. Please check your shipment carefully upon delivery for damage. All claims for product damage during shipping must be made within 72 hours. If you need to make a claim, please send details and a photograph of the damaged product(s) to our customer service team at:joshua@doublebarrelsmoke.com RETURN POLICY Our business was built on our experience with customers in our brick-and-mortar store. They told us their stories - of stress, or pain, or illness, or just wanting to “take the edge off” modern life. We’ve listened to what they had to say, and have curated the most trusted products to best serve you, our online customer. We stand by behind our products and take pride in customer satisfaction to ensure all shoppers have a great experience. We want nothing more than for our customers to feel they receive quality products and high quality service. RETURNS: Our return policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. REFUNDS (IF APPLICABLE): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. LATE OR MISSING REFUNDS (IF APPLICABLE): If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at joshua@doublebarrelsmoke.com. SALE ITEMS (IF APPLICABLE): Only regular priced items may be refunded, unfortunately sale items cannot be refunded. EXCHANGES (IF APPLICABLE): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at joshua@doublebarrelsmoke.com and send your item to: 1415 South St, Lincoln NE 68502, United States. RETURN SHIPPING: To return your product, you should mail your product to: Double Barrel Smoke US 1415 South St, Lincoln NE 68502, United States. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach us, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. PRIVACY POLICY This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://doublebarrelsmoke.com/ PERSONAL INFORMATION WE COLLECT When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. We collect Device Information using the following technologies: “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. HOW WE USE YOUR PERSONAL INFORMATION We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: Communicate with you; Screen our orders for potential risk or fraud; and When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). SHARING YOUR PERSONAL INFORMATION We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights. BEHAVIORAL ADVERTISING As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by using the links below: Facebook: https://www.facebook.com/settings/?tab=ads Google: https://www.google.com/settings/ads/anonymous Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. DO NOT TRACK Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. EUROPEAN RIGHTS If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. DATA RETENTION When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. CHANGES We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. MINORS The Site is not intended for individuals under the age of 18. Disclaimer: These statements have not been evaluated by the FDA. This product is not intended to diagnose, treat, cure, or prevent any disease. This product is not for use by or sale to persons under the age of 21. This product is derived from hemp and does not exceed 0.3% Delta 9 THC on a dry weight basis. © 2022 Double Barrel Smoke
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